Refund policy
We hope you love every piece you choose from FOVIER. If your purchase is not quite right, you may request an eligible return in accordance with the policy below.
14-Day Return Policy
We have a 14-day return policy, which means you have 14 calendar days from the date your item is marked as delivered to request a return.
To be eligible for a return, your item must be:
- In the same condition in which you received it;
- Unworn, unused, unwashed, and unaltered;
- Free from stains, makeup, deodorant, perfume, body odor, pet hair, or other signs of wear;
- Returned with all original FOVIER tags attached;
- Returned with any hygiene seals or protective liners intact;
- Returned in its original packaging where reasonably possible; and
- Accompanied by a receipt or other proof of purchase.
Customers may try on eligible clothing only to determine its fit and appearance. Items showing signs of wear, washing, alteration, damage, or improper handling may not be accepted.
Where permitted by applicable law, FOVIER reserves the right to refuse a return or reduce the refund amount if the returned item does not meet the conditions above.
How to Start a Return
To request a return, contact FOVIER Customer Care at:
Please include:
- Your full name;
- Your order number;
- The item or items you wish to return;
- The reason for the return; and
- Clear photographs if the item is damaged, defective, or incorrect.
If your return is accepted, we will provide detailed return instructions and the authorized return address.
Please do not send your return to the address shown on the original package or shipping label unless FOVIER has specifically instructed you to do so.
Items sent to an unauthorized address or returned without first contacting us may be refused or delayed. This requirement does not limit any mandatory rights available under applicable consumer law.
For questions regarding a return, contact us at fovierofficial@gmail.com.
Return Shipping
For returns due to sizing, fit, color preference, change of mind, or another personal preference, the customer is responsible for arranging and paying for return shipping.
We strongly recommend using a trackable shipping service and keeping your return receipt and tracking information until your refund has been completed.
FOVIER is not responsible for return packages that are lost, damaged, delayed, misdirected, or delivered to an unauthorized address.
If FOVIER confirms that an item is damaged, defective, or incorrect, we will provide an appropriate resolution. Depending on the circumstances, this may include:
- A prepaid return shipping label;
- A replacement item;
- A full or partial refund; or
- Another appropriate resolution.
FOVIER does not charge a standard restocking fee.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it is delivered.
Contact us promptly at fovierofficial@gmail.com if:
- Your item arrives damaged;
- Your item appears to have a manufacturing defect;
- You receive the wrong item, size, or color; or
- An item is missing from your order.
Please include your order number, a description of the issue, and clear photographs of:
- The affected item;
- The external shipping package;
- The shipping label; and
- The visible damage, defect, or incorrect item.
Please do not discard the item or its original packaging until our Customer Care team has reviewed your request.
Once the issue has been evaluated, we will provide the appropriate next steps.
Minor differences in color caused by photography, lighting, screen calibration, or individual device settings are not generally considered manufacturing defects.
Nothing in this section limits any statutory rights regarding defective, damaged, or nonconforming goods.
Exceptions and Non-Returnable Items
The following items are not eligible for return, except where required by applicable law:
- Items clearly marked Final Sale before purchase;
- Gift cards;
- Personalized, customized, altered, or made-to-order items;
- Pierced earrings after their protective packaging or hygiene seal has been opened;
- Underwear, bodysuits, swimwear, or other hygiene-sensitive items after the hygiene seal or protective liner has been removed;
- Items that have been worn, used, washed, altered, stained, damaged, or returned without their original tags;
- Items returned after the applicable 14-day return period;
- Items sent to an unauthorized return address; and
- Complimentary gifts or promotional items, unless otherwise approved by FOVIER.
A discounted item is not automatically considered Final Sale. An item is only Final Sale when it is clearly marked as such on the product page or at checkout before purchase.
Please contact us at fovierofficial@gmail.com before returning an item if you are unsure whether it is eligible.
Exchanges
FOVIER does not currently offer direct exchanges through the standard return process.
The fastest way to receive a different size, color, or item is to:
- Request a return for the original item;
- Wait for your return request to be accepted; and
- Place a separate order for the preferred item.
New orders are subject to current product availability, pricing, promotions, taxes, shipping charges, and delivery times.
If you received a damaged, defective, or incorrect item, please contact us before placing another order so that our Customer Care team can review the issue.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund has been approved.
We aim to inspect eligible returns within 5 business days after they are delivered to the authorized return address.
If approved, your refund will be issued automatically to the original payment method used for the purchase.
Please allow up to 10 business days for your bank, card issuer, or payment provider to process and post the refund after it has been issued by FOVIER. Processing times may vary by financial institution.
Refunds cannot normally be issued to a different card, bank account, or payment method.
Except where required by applicable law, the following charges are non-refundable:
- Original shipping charges;
- Express, priority, or upgraded shipping charges;
- Return shipping costs;
- Customs duties;
- Import taxes;
- Brokerage or carrier handling fees; and
- Charges paid directly to customs authorities, carriers, or other third parties.
If more than 15 business days have passed since FOVIER confirmed that your refund was issued and you have not received it, please contact your bank or card issuer first. You may then contact us at fovierofficial@gmail.com for additional assistance.
Refused, Unclaimed, and Undeliverable Packages
Customers are responsible for providing a complete and accurate shipping address and monitoring the tracking information for their order.
If a package is returned because it was:
- Refused by the recipient;
- Not collected from the carrier;
- Sent to an incorrect or incomplete address provided by the customer;
- Undeliverable because the customer could not be contacted; or
- Rejected because customs duties, import taxes, or other required charges were not paid,
FOVIER may deduct the original shipping charge, return shipping charge, customs charge, carrier fee, or other reasonable cost from the eligible refund where permitted by applicable law.
Any remaining eligible refund will be processed after the returned package has been received and inspected.
Order Cancellations and Changes
Please review your order carefully before completing checkout, including the item, size, color, quantity, and shipping address.
Customers may submit a cancellation request within 15 minutes after placing an order, provided that the order has not already been fulfilled or entered processing.
To request a cancellation or modification, contact us immediately at:
We will make reasonable efforts to accommodate your request. However, cancellations and modifications cannot be guaranteed once an order has entered processing, been submitted to our fulfillment team, or been shipped.
After the 15-minute cancellation period, you may still contact us, but we cannot guarantee that the order can be stopped or changed.
Once an order has shipped, it cannot be cancelled and must be handled through the applicable return process.
European Union, European Economic Area, and United Kingdom Customers
Nothing in this policy limits or excludes any mandatory consumer rights available under applicable law.
Eligible customers located in the European Union, European Economic Area, or United Kingdom may have a statutory right to withdraw from an eligible online purchase within 14 calendar days after receiving the goods, without providing a reason.
To exercise this right, send a clear withdrawal request to:
Please include your name, order number, and the item or items covered by your request.
After notifying FOVIER of your decision to withdraw, you must return the goods within the period required by applicable law.
The merchandise must be returned in the same condition in which it was received, subject only to handling reasonably necessary to inspect its nature, characteristics, appearance, and fit.
Customers are generally responsible for the direct cost of returning a change-of-mind purchase unless:
- The item is damaged, defective, or incorrect;
- FOVIER agrees to cover the return cost; or
- Applicable law requires otherwise.
For an eligible withdrawal from an entire order, FOVIER will refund the purchase price and the cost of the least expensive standard outbound delivery method offered where required by applicable law.
Any additional amount paid for express, priority, premium, or upgraded shipping will not be refunded beyond the cost of the least expensive standard delivery method offered.
Where permitted by law, FOVIER may withhold the refund until the returned goods have been received or until the customer provides sufficient evidence that the goods have been shipped back.
The statutory withdrawal right may not apply to certain exempt products, including personalized goods and sealed hygiene-sensitive goods that have been opened after delivery.
EU online shoppers generally have a 14-day withdrawal period beginning after receipt of goods, and Shopify recommends configuring an electronic cancellation and return process for EU customers.
Contact Us
For questions regarding returns, refunds, damaged items, incorrect items, exchanges, or order cancellations, contact:
FOVIER Customer Care
Email: fovierofficial@gmail.com
We aim to respond within 1–2 business days, excluding weekends and public holidays.