FREQUENTLY ASKED QUESTIONS

Once your order has been successfully placed, you’ll receive an order confirmation email at the email address provided during checkout.

If you don’t see it shortly after placing your order, please check your spam or junk folder.

We begin processing orders as quickly as possible.

If you need to change an item, size, color, quantity, or shipping information, please contact FOVIER Customer Care as soon as possible with your order number.

We’ll do our best to help, but changes cannot be guaranteed once your order has entered processing or fulfillment.

If you would like to cancel an order, please contact us as soon as possible.

We may be able to cancel your order if processing has not yet begun. Once an order has entered processing, fulfillment, or shipment, cancellation may no longer be possible.

If your order can no longer be cancelled, eligible merchandise may be returned after delivery in accordance with our Returns & Exchanges Policy.

If you notice an error in your shipping address, contact FOVIER Customer Care immediately.

We may be able to update the address before processing begins. Once your order has been fulfilled or shipped, address changes or package redirection cannot be guaranteed.

Customers are responsible for reviewing their delivery information carefully before completing checkout.

Available payment methods are displayed securely at checkout.

Payment options may vary depending on your country, currency, device, and the payment services currently available through our checkout.

Yes.

Payments are processed through secure payment providers available through Shopify checkout.

FOVIER does not directly store your complete credit or debit card information.

Payments may be declined for several reasons, including incorrect billing information, insufficient funds, security restrictions, or authorization requirements from your bank or card issuer.

We recommend confirming that your billing information matches the details associated with your payment method.

If the issue continues, please contact your bank or payment provider.

Prices and available currencies may vary depending on your location and selected market.

Your final order total and currency will always be displayed at checkout before payment is completed.

FOVIER ships to the United States and a wide range of international destinations.

Enter your shipping address at checkout to view the delivery options currently available for your location.

Shipping costs depend on your destination, order value, and available delivery method.

The exact shipping charge applicable to your order will be displayed at checkout before payment.

Eligible orders may qualify for free shipping under current FOVIER offers.

Delivery times vary depending on your destination, carrier, customs processing, local delivery conditions, and the shipping service selected.

Any estimated delivery date shown at checkout or provided by the carrier is an estimate rather than a guaranteed arrival date.

No.

Order processing and carrier transit are separate stages.

Processing refers to the time required to prepare your order before shipment. Delivery time begins once the package has been handed over to the shipping carrier.

Tracking updates are not always continuous.

It is normal for some shipments, particularly international orders, to go several days between scans while moving between facilities or countries.

If your tracking has not updated for an unusually long period, please contact FOVIER Customer Care with your order number.

Once your order ships, you’ll receive a shipping confirmation email containing tracking information when available.

Use the tracking link provided in your email to follow the progress of your shipment.

Tracking information may take some time to update after your package first enters the carrier’s network.

We recommend checking:

• Around your delivery location
• With household members
• With neighbors
• With your building reception or management
• In parcel lockers or secure mail areas
• Directly with the carrier
  

If you are still unable to locate your package, contact FOVIER Customer Care and include your order number.

International orders may be subject to import duties, taxes, customs charges, brokerage fees, or other charges imposed by the destination country.

Where these charges are not collected at checkout, they may be charged separately by your local customs authority or delivery carrier.

These charges are determined by local authorities and are outside FOVIER’s control.

International orders may occasionally experience additional transit time due to customs inspections, local import procedures, holidays, carrier delays, or other circumstances outside our control.

Eligible items may be returned within 14 calendar days of the delivery date.

Your return request must be submitted within this period.

Returned items must meet all eligibility requirements outlined in our Returns & Exchanges Policy.

Yes.

A 10% restocking fee applies to eligible standard returns.

The fee is calculated based on the amount actually paid for the returned merchandise after applicable discounts and is deducted from the final refund.

The standard restocking fee does not apply when FOVIER confirms that an item was incorrectly shipped, defective upon arrival, or damaged due to an issue attributable to FOVIER or fulfillment.

Customers are responsible for return shipping costs for standard returns, including returns related to:

• Size or fit
  
• Style preference
  
• Color preference
  
• Change of mind
  

If FOVIER confirms that you received an incorrect, defective, or eligible damaged item, our Customer Care team will provide the appropriate resolution.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return results from a confirmed error by FOVIER.

Contact FOVIER Customer Care and include:

• Your order number
  
• The item you would like to return
  
• Your reason for returning it
  

Please wait for return instructions before sending your item back.

Returns sent without prior authorization may experience delays or may not be accepted.

Returned merchandise must be in its original, resaleable condition.

Items must be:

• Unworn
  
• Unwashed
  
• Unaltered
  
• Free from stains, makeup, perfume, deodorant, odors, or signs of wear
  
• Returned with original tags attached
  
• Returned with applicable hygiene protection intact
  

Items that do not meet these conditions may not qualify for a refund.

For hygiene reasons, certain products are subject to additional return restrictions.

Pierced earrings that have been opened, tried on, or worn are not eligible for return.

Bodysuits, swimwear, underwear, and other intimate items may not be returned once applicable hygiene protection has been removed or compromised.

Please review the individual product page before purchasing.

At this time, we do not offer direct exchanges.

If you would like a different size, color, or style, please return the eligible original item and place a new order for your preferred item.

This also allows you to secure the replacement item before it sells out.

Standard return conditions, return shipping costs, and the applicable 10% restocking fee still apply to the original return.

Once your return arrives, it must first be received and inspected.

If approved, your refund will be issued to the original payment method used for the purchase.

You’ll receive confirmation once your return has been processed.

Once FOVIER issues your refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Bank processing times are outside FOVIER’s control.

Please contact FOVIER Customer Care as soon as possible and provide:

• Your order number
  
• The name of the affected item
  
• A description of the issue
  
• Clear photographs showing the problem
  
• Photographs of the packaging where relevant
  

Please do not return, dispose of, wash, wear, or alter the item before receiving instructions from us.

Once reviewed and confirmed, our team will provide the appropriate resolution.

Confirmed eligible defective or damaged items attributable to FOVIER are not subject to the standard 10% restocking fee.

Please contact FOVIER Customer Care with your order number and clear photographs of the item received.

Do not return the item before receiving instructions from us.

Once the error has been confirmed, we’ll provide the appropriate next steps.

First, check your shipping confirmation emails to see whether your order was divided into multiple shipments.

If all shipments have arrived and an item is still missing, contact FOVIER Customer Care with:

• Your order number
  
• The missing item
  
• Any relevant photos of the package received
  

We’ll review the order and shipment information.

Packages may be returned to sender because of:

• Incorrect or incomplete addresses
  
• Failed delivery attempts
  
• Failure to collect a package
  
• Refused delivery
  
• Carrier delivery issues
  

Contact FOVIER Customer Care if your tracking indicates Returned to Sender.

If the return occurred because of incorrect or incomplete information provided at checkout, additional shipping charges may apply if reshipment is requested.

Please review the FOVIER Size Guide together with the sizing information shown on the individual product page.

Because fit may vary between styles, we recommend using your measurements rather than relying only on the size you usually purchase.

No.

Fit varies depending on:

• Silhouette
  
• Fabric
  
• Stretch
  
• Construction
  
• Length
  
• Intended fit
  

Always review the individual product page for style-specific information.

Review the individual product measurements and fit notes first.

For fitted styles or fabrics with little stretch, choosing the larger size may provide additional room.

For stretch fabrics or more relaxed silhouettes, there may be more flexibility.

Product-specific recommendations should take priority over general sizing advice.

Whether promotions can be combined depends on the terms of each individual offer.

Compatible discounts will be applied or accepted at checkout.

Some promotions may not be combined with other discounts.

Your discount may not apply if:

• The promotion has expired
  
• Your order does not meet the minimum requirements
  
• Certain merchandise is excluded
  
• The code has already been used
  
• The promotion cannot be combined with another offer
  
• The code was entered incorrectly
  

Check the promotional terms before completing your purchase.

Discount codes must generally be applied during checkout.

We cannot guarantee that promotional discounts can be retroactively added to a completed order.

Eligibility depends on the terms of the current promotion.

Some discounts may exclude sale or Final Sale merchandise.

The applicable discount will be reflected at checkout.

If the original promotion required a minimum quantity or purchase amount and the remaining merchandise no longer qualifies after a return, the promotional discount may be recalculated.

Your refund will be based on the value you are entitled to after any applicable promotional adjustment, restocking fee, and non-refundable charges.