SHIPPING & DELIVERY

We want your FOVIER order to arrive as smoothly as possible. Below you’ll find everything you need to know about order processing, shipping, tracking, and international deliveries.

ORDER PROCESSING

Once your order has been placed, you’ll receive an order confirmation email with your purchase details.

Our team will prepare your order for shipment, and a separate shipping confirmation email will be sent once your package is on its way.

Please note that order processing and carrier transit times are separate. During new launches, promotional periods, holidays, or periods of high order volume, processing may take longer than usual.

SHIPPING RATES

Available shipping methods and applicable shipping charges are displayed at checkout based on your delivery destination, order value, and the shipping options available for your order.

If your order qualifies for a free shipping promotion, the eligible shipping option will be automatically reflected at checkout.

The final shipping charge shown before payment is the shipping rate applicable to your order.

DELIVERY ESTIMATES

Estimated delivery times may vary depending on your destination, selected shipping method, carrier operations, customs processing, local delivery conditions, and other circumstances outside of FOVIER’s control.

Any estimated delivery window provided at checkout or by the carrier is an estimate and is not a guaranteed delivery date.

Once your order has been transferred to the shipping carrier, delivery progress is subject to the carrier’s network and local delivery operations.

TRACKING YOUR ORDER

Once your order ships, we’ll send you a shipping confirmation email containing your tracking information when tracking is available.

Please allow some time for tracking information to update after the carrier first receives your shipment.

You can follow your package through the tracking link included in your shipping confirmation email.

INTERNATIONAL ORDERS

FOVIER may offer shipping to selected international destinations.

Available destinations, shipping methods, and rates are shown at checkout.

International shipments may be subject to customs procedures, import duties, taxes, handling fees, or other charges imposed by the destination country or local authorities.

Where these charges are not collected at checkout, they may be assessed separately upon arrival. Any applicable import charges are determined by local authorities and may vary by destination.

FOVIER does not control customs processing times or charges imposed by local customs authorities.

CUSTOMS & DELIVERY DELAYS

International orders may occasionally experience delays during customs clearance.

Carrier delays, severe weather, public holidays, customs inspections, transportation disruptions, or other circumstances outside our reasonable control may also affect delivery.

We appreciate your understanding when unexpected delays occur.

SHIPPING ADDRESS

Please review your shipping information carefully before completing your order.

Customers are responsible for providing a complete and accurate delivery address. Once an order has entered processing or has been shipped, we may not be able to change the shipping address or redirect the package.

If you notice an error in your address after placing an order, please contact us as soon as possible. We’ll do our best to help where possible, but changes cannot be guaranteed.

MULTIPLE SHIPMENTS

In some cases, items from the same order may be shipped separately.

If your order is divided into multiple shipments, you may receive more than one shipping confirmation or tracking number. You will not be charged additional shipping fees solely because we choose to divide an order into multiple packages.

DELIVERY ISSUES

If your tracking shows that your package has been delivered but you cannot locate it, we recommend first checking around the delivery location, with household members, neighbors, building management, or the carrier.

If you still cannot locate your package, please contact us with your order number and delivery details so we can review the situation with you.

For packages that appear to be delayed or have stopped updating in transit, please contact us and we’ll help you review the available tracking information.

RETURNED OR UNDELIVERABLE PACKAGES

Packages may be returned to us when an address is incomplete or incorrect, delivery attempts are unsuccessful, a package is refused, or the shipment is otherwise considered undeliverable by the carrier.

If this happens, please contact us so we can review the available options for your order.

Additional shipping charges may apply if reshipment is required due to an incorrect or incomplete address supplied at checkout.

ORDER CHANGES

We begin preparing orders as soon as possible after they are placed.

Because of this, we cannot guarantee that an order, item, shipping method, or delivery address can be changed once an order has been submitted.

If you need assistance, contact us as soon as possible with your order number.

NEED HELP?

If you have any questions about your shipment, our customer care team is here to help.

Please include your order number when contacting us so we can assist you as quickly as possible.

FOVIER Customer Care

For wherever you’re going next.