RETURNS & EXCHANGES

We hope you love every FOVIER piece you order. If something isn’t quite right, eligible items may be returned in accordance with the policy below.

Please review the following information carefully before submitting a return request.

RETURN WINDOW

Eligible items may be returned within 14 calendar days of the delivery date.

To be eligible, your return request must be submitted within this 14-day period.

Return requests submitted after the return window has expired may not be accepted.

To begin a return, please contact FOVIER Customer Care and include:

Your order number
The item(s) you would like to return
The reason for your return

Please do not send merchandise back without first submitting a return request and receiving return instructions.

Unauthorized returns may experience delays or may not be accepted.

RETURN ELIGIBILITY

Returned merchandise must be in its original, resaleable condition.

To qualify for a return, items must be:

Unworn
Unused
Unwashed
Unaltered
Free from stains, makeup, deodorant, perfume, odors, pet hair, or other signs of wear
Returned with all original tags attached
Returned with any applicable hygiene seals intact
Returned with original accessories or components included with the item
Returned in its original packaging where reasonably possible

Items must be returned in the same condition in which they were received.

FOVIER reserves the right to refuse a return or reduce a refund where merchandise does not meet the return requirements outlined above.

10% RESTOCKING FEE

A 10% restocking fee applies to eligible standard returns.

The fee is calculated based on the amount paid for the returned merchandise after any applicable discounts and will be deducted from your refund.

The restocking fee helps cover the inspection, processing, repackaging, and restocking of returned merchandise.

For example, if the amount paid for an eligible returned item is $50.00, a $5.00 restocking fee would be deducted, resulting in a merchandise refund of $45.00, excluding any non-refundable shipping charges or other applicable adjustments.

The 10% restocking fee does not apply when FOVIER confirms that an item was:

Incorrectly shipped
Defective upon arrival
Damaged upon arrival due to an issue attributable to FOVIER or the fulfillment process

Such cases will be reviewed individually by our Customer Care team.

RETURN SHIPPING

Customers are responsible for the cost of return shipping for standard returns, including returns related to:

Fit
Size
Color preference
Style preference
Change of mind
Ordering multiple items or sizes for comparison

Original shipping charges are non-refundable unless otherwise required by applicable law or unless the return results from a confirmed error by FOVIER.

We strongly recommend using a trackable shipping service and retaining your shipping receipt until your return has been completed.

FOVIER is not responsible for return packages that are lost, damaged, or unable to be verified while being shipped back to us.

NON-RETURNABLE ITEMS

For hygiene, safety, or product-specific reasons, certain merchandise is not eligible for return.

Non-returnable items may include:

Items marked Final Sale
Gift cards
Personalized or customized merchandise
Altered merchandise
Made-to-order merchandise
Pierced earrings once opened, tried on, or worn
Underwear and intimate garments where hygiene protection has been removed or compromised
Bodysuits where the hygiene seal has been removed or compromised
Swimwear where the hygiene seal has been removed or compromised
Items showing signs of wear
Washed merchandise
Altered merchandise
Stained or damaged merchandise
Items returned without required original tags
Items returned outside the applicable return period

Where additional return restrictions apply to a particular product, they may also be disclosed on the applicable product page.

REFUNDS

Once your return has arrived, our team will inspect the merchandise to confirm that it meets our return requirements.

If your return is approved, the eligible refund amount will be issued to the original payment method used to place the order.

For standard eligible returns, the refund amount will generally be calculated as:

Amount paid for returned merchandise
− 10% restocking fee
− any applicable non-refundable charges
= Final refund amount

Original shipping charges are generally not refundable.

Please allow time for your financial institution or payment provider to process the refund after it has been issued by FOVIER.

Processing times may vary depending on your bank, card issuer, or payment provider.

ITEMS THAT DO NOT PASS RETURN INSPECTION

All returned merchandise is subject to inspection.

A return may be rejected if an item:

Has been worn
Has been washed
Has been altered
Has stains, makeup, deodorant, perfume, odors, or other signs of use
Is damaged after delivery
Is missing original tags
Is missing required hygiene protection
Is otherwise not in resaleable condition

If a returned item does not meet our return conditions, the item may not qualify for a refund.

Where appropriate, our Customer Care team will contact you regarding the status of the return.

EXCHANGES

At this time, FOVIER does not offer direct exchanges.

If you would like a different:

Size
Color
Style
Product

please submit a return request for the eligible original item and place a new order for your preferred item.

Placing a new order separately also helps avoid the possibility of your preferred size or style selling out while your return is being processed.

The original return remains subject to the return eligibility requirements, return shipping costs, and applicable 10% restocking fee.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order shortly after delivery.

If you believe you received an item that is:

Damaged
Defective
Incorrect
Different from the item you ordered

please contact FOVIER Customer Care as soon as possible.

Please include:

Your order number
The name of the affected item
A description of the issue
Clear photographs showing the issue
Photographs of the packaging where relevant

Please do not dispose of the item or send it back before receiving instructions from our Customer Care team.

Once the issue has been reviewed and confirmed, we will provide the appropriate resolution.

Confirmed incorrect, defective, or eligible damaged items attributable to FOVIER are not subject to the standard 10% restocking fee.

ORDER CANCELLATIONS

We begin processing orders as quickly as possible after they are placed.

If you wish to cancel an order, please contact FOVIER Customer Care immediately after placing your order.

We will make every reasonable effort to accommodate your request if processing has not yet begun.

However, once an order has entered processing, fulfillment, or shipment, we may no longer be able to cancel or modify it.

If an order can no longer be cancelled, eligible merchandise may be returned after delivery in accordance with this Returns & Exchanges Policy.

ORDER CHANGES

Please review your order carefully before completing checkout.

Once an order has been submitted, we cannot guarantee changes to:

Products
Sizes
Colors
Quantities
Shipping addresses
Shipping methods

If you notice an error, please contact us as soon as possible.

We will do our best to assist where possible, but changes cannot be guaranteed once order processing has begun.

PROMOTIONAL & DISCOUNTED ORDERS

Items purchased using a promotional offer, automatic discount, multi-item discount, bundle promotion, or promotional code may still be eligible for return unless otherwise marked as Final Sale.

However, refunds are based on the actual amount paid for the merchandise.

If returning part of an order causes the remaining items to no longer meet the requirements of a promotion, the promotional discount may be recalculated where applicable.

For example, if an order received a discount for purchasing multiple items and one or more of those items are later returned, the final refund may reflect the promotion that the remaining merchandise continues to qualify for.

Any applicable 10% restocking fee will be calculated based on the eligible merchandise amount being refunded after promotional adjustments.

FINAL SALE

Items clearly marked Final Sale at the time of purchase are not eligible for return, exchange, or refund except where otherwise required by applicable law.

Please review product information carefully before purchasing a Final Sale item.

REFUSED DELIVERIES

Refusing delivery does not constitute an approved return.

Orders that are refused, rejected, abandoned, or returned to sender without prior authorization will be reviewed individually.

Applicable original shipping charges, return-to-sender charges, carrier fees, customs charges, or other costs associated with an unauthorized or refused shipment may be deducted from any eligible refund where permitted.

UNDELIVERABLE OR RETURN-TO-SENDER PACKAGES

Orders may be returned to sender due to circumstances including:

An incorrect shipping address
An incomplete shipping address
Failed delivery attempts
Failure to collect the package
Refusal of delivery
Carrier inability to complete delivery

If a package is returned to FOVIER as undeliverable, please contact Customer Care.

Additional shipping charges may apply if you request that the order be shipped again.

Original shipping costs may not be refundable where delivery could not be completed due to incorrect or incomplete information provided at checkout.

INTERNATIONAL RETURNS

International customers are responsible for arranging and paying for standard return shipping unless otherwise stated by FOVIER.

Any duties, taxes, customs charges, brokerage charges, or similar amounts originally paid to government authorities, customs agencies, carriers, or other third parties may not be refundable by FOVIER.

International customers should clearly follow any return instructions provided by FOVIER to help avoid unnecessary customs charges or delays.

FOVIER is not responsible for delays caused by customs authorities during the return process.

RETURN PROCESSING

Return processing begins after your package has been delivered to and received by our returns facility.

Please allow reasonable time for your merchandise to be:

Received
Inspected
Approved
Processed for refund

You will be notified when your return has been reviewed and when an eligible refund has been issued.

NEED HELP?

If you have questions about a return, refund, damaged item, or order issue, please contact FOVIER Customer Care.

To help us assist you quickly, please include your order number whenever contacting us about an existing purchase.

FOVIER