How long does order processing take?
Orders are generally processed within 1–3 business days, excluding weekends and public holidays.
How long does shipping take?
After dispatch, standard delivery generally takes approximately 5–14 business days. Delivery estimates may vary depending on the destination, carrier, customs processing, weather, holidays, and other circumstances outside our control.
How much is shipping?
For United States orders below $60, standard shipping is $14.95 USD.
For Canada and other supported international orders below $60, standard shipping is $4.95 USD.
Orders of $60 USD or more qualify for free standard shipping.
Final shipping availability and charges are displayed at checkout.
How can I track my order?
Tracking information will be sent to the email address used at checkout after your order has shipped. Tracking may take some time to update after the shipping confirmation is issued.
Can I change or cancel my order?
Cancellation requests may be submitted within 15 minutes after placing an order, provided that the order has not entered processing or fulfillment.
After this period, contact fovierofficial@gmail.com as soon as possible. Changes and cancellations cannot be guaranteed once processing has begun.
What is your return policy?
Eligible returns may be requested within 14 calendar days from the date the item is marked as delivered.
Items must meet the conditions in our Return and Refund Policy. Customers are responsible for ordinary return shipping unless the item is confirmed to be damaged, defective, or incorrect.
Do you offer exchanges?
We do not currently offer direct exchanges. The fastest option is to return the eligible original item and place a separate order for the preferred size, color, or style.
Are sale items returnable?
A discounted item is returnable unless it was clearly marked Final Sale before purchase. Final Sale items are not eligible for return except where required by applicable law.
Will I have to pay customs duties?
International orders may be subject to customs duties, import taxes, brokerage charges, or carrier handling fees. Unless these charges are expressly collected at checkout, they are the responsibility of the recipient.
How do I choose the right size?
Review the fit notes and measurements provided on the individual product page. Because sizing and fit can vary by silhouette, fabric, and construction, we recommend using the information provided for the specific item rather than relying only on your usual size.
Why does the color look slightly different in person?
We make reasonable efforts to display product colors accurately. However, colors may vary because of photography, lighting, screen calibration, device settings, and individual displays.
What should I do if my item arrives damaged or incorrect?
Contact fovierofficial@gmail.com promptly with your order number and clear photographs of the item, external packaging, and shipping label. Keep the item and packaging until our Customer Care team has reviewed your request.
An item is sold out. Will it return?
Some popular styles may be restocked. Sign up for restock notifications on the product page where available, or join our email list for updates.